Privacy Policy

Lucky Choice Car Centre is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Lucky Choice Car Centre manages personal information. It is structured as follows:

1. Personal information Lucky Choice Car Centre collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Lucky Choice Car Centre and complaints
10. Changes to Privacy Policy

1. Personal information Lucky Choice Car Centre collects

The main types of personal information Lucky Choice Car Centre collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Lucky Choice Car Centre such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Lucky Choice Car Centre's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Lucky Choice Car Centre's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Lucky Choice Car Centre's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Lucky Choice Car Centre.

Lucky Choice Car Centre collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Lucky Choice Car Centre keeps of telephone calls, or emails received, or messages sent to Lucky Choice Car Centre or posted on Lucky Choice Car Centre's pages on social media);
• Lucky Choice Car Centre's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Lucky Choice Car Centre collects personal information in connection with running its business directly from the individual concerned. On occasion Lucky Choice Car Centre may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Lucky Choice Car Centre stores personal information in electronic and paper form.

Lucky Choice Car Centre uses and discloses personal information as follows:

• to source vehicles and sell them to Lucky Choice Car Centre's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Lucky Choice Car Centre's customers and prospective customers;
• to obtain products, services or information from Lucky Choice Car Centre's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Lucky Choice Car Centre knows about them);
• to operate and manage Lucky Choice Car Centre's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Lucky Choice Car Centre. For example, Lucky Choice Car Centre may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Lucky Choice Car Centre also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Lucky Choice Car Centre uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Lucky Choice Car Centre uses in the operation of the computer program is browsing history on Lucky Choice Car Centre's websites, name, contact information, and other information you may input into Lucky Choice Car Centre's websites. The level of human oversight Lucky Choice Car Centre provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Lucky Choice Car Centre's staff.

4. Cookies

Lucky Choice Car Centre uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Lucky Choice Car Centre's web server. Lucky Choice Car Centre may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Lucky Choice Car Centre's platforms and those social media platforms. Lucky Choice Car Centre's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Lucky Choice Car Centre's website.

5. Links to other websites

Lucky Choice Car Centre's website may contain links to third party websites. Lucky Choice Car Centre does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Lucky Choice Car Centre and do not wish to receive these communications from Lucky Choice Car Centre in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Lucky Choice Car Centre.

7. Overseas transfers

Lucky Choice Car Centre's website/s are hosted in Australia. On occasion, a third party service provider Lucky Choice Car Centre engages or that Lucky Choice Car Centre is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Lucky Choice Car Centre holds about them by contacting Lucky Choice Car Centre during business hours on 0494 557 777 or via the contact page.

Lucky Choice Car Centre may require an individual making a request to verify their identity before processing their request.

Lucky Choice Car Centre will aim to respond to all requests promptly and within 30 days.

Lucky Choice Car Centre may refuse a request where permitted or required by law. Lucky Choice Car Centre will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Lucky Choice Car Centre and complaints

If you have any queries, concerns or complaints about how Lucky Choice Car Centre handles your personal information please contact Lucky Choice Car Centre during business hours on 0494 557 777 or via the contact page. Lucky Choice Car Centre may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Lucky Choice Car Centre can understand the nature of your concern. In most cases, Lucky Choice Car Centre will ask that you put your request in writing.

Lucky Choice Car Centre takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Lucky Choice Car Centre's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 0494 557 777
• Mailing Address: 1/668 South Rd, Moorabbin, VIC, 3189

10. Changes to Privacy Policy

Lucky Choice Car Centre may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.